Frequently Asked Questions
To find answers to your questions please read below. If you didn’t get your answer here, fell free to reach out at contact page
At Pawrelia, we offer a variety of luxury and comfort products for pets, including custom pet beds, accessories, grooming tools, and wellness items designed to enhance your pet’s happiness and well-being.
Yes, we offer free standard shipping on all orders. Express shipping is available for an additional charge, depending on your location and order size.
Standard Shipping: Typically takes 7-20 business days depending on your location.
Express Shipping: Available for faster delivery, usually within 5-10 business days (additional charges apply).You will receive a tracking number once your order is shipped so you can track your package.
We accept returns on most items within 14 days of receipt, except for custom products, food items, and grooming tools. Please review our Return & Refund Policy for more details.
If you need to cancel or modify your order, please contact us immediately at CONTACT@PAWRELIA.STORE. We process orders quickly, so changes may not be possible once the order has shipped.
Once your order has shipped, you will receive an email with tracking details. You can use the tracking number to check the status of your shipment.
Yes! All of our products are carefully selected and designed with your pet’s safety in mind. We prioritize high-quality materials and craftsmanship to ensure that every product is pet-friendly.
Yes, we offer digital gift cards that can be used for any product on our website. Gift cards are non-refundable and cannot be redeemed for cash.
Please reach out to us immediately at CONTACT@PAWRELIA.STORE if you need to update your shipping address. We will do our best to assist you, but changes may not be possible once the order has shipped.
Yes, we ship internationally! We deliver to most countries worldwide. Shipping rates and delivery times may vary depending on your location. Please check the checkout page for specific details on shipping costs to your country.
If you have any questions or need assistance, please contact us at contact@pawrelia.store, and we’ll be happy to help you.
Currently, we do not offer gift wrapping services. However, many of our products are beautifully packaged, making them great gifts for pet owners.
Yes! If your product arrives damaged or defective, please contact us within 14 days of receiving it. We will provide a full refund or send a replacement at no additional cost. Please include photos of the damage or defect for our reference.
We provide detailed size charts and product descriptions on each product page to help you choose the right items for your pet. If you’re still unsure, feel free to reach out to us at CONTACT@PAWRELIA.STORE, and we’ll assist you in selecting the best options.
If your order is delayed or lost during shipping, please contact us at contact@pawrelia.store. We’ll investigate the issue and work with the carrier to resolve the situation as quickly as possible.
To stay updated on new arrivals, promotions, and sales, sign up for our newsletter at the bottom of the page or follow us on our social media channels.
Discount codes may have expired or may not apply to certain items (e.g., sale products, gift cards). Please check the terms and conditions of the discount or contact us at contact@pawrelia.store for assistance.
We accept major credit and debit cards, including Visa, MasterCard, and American Express. We also accept PayPal and other payment methods available during checkout.