Welcome to Pawrelia! We aim to make every shopping experience delightful and ensure your beloved pets receive the best products. Please review our shipping policy to understand how we process and deliver your orders.
Order Processing
Orders are processed within 1-3 business days after payment confirmation.
You will receive an email notification with your order details and a tracking number once your order is shipped.
Shipping Times
Standard Shipping: Estimated delivery time is 7-20 business days, depending on your location.
Express Shipping: If available, delivery typically takes 5-10 business days.
Note: Delivery times may vary due to customs clearance, holidays, or unexpected delays.
Shipping Rates
Free Standard Shipping is applied to all producrs.
Express shipping charges will be calculated at checkout (if applicable).
Customs and Import Taxes
Orders may be subject to customs duties, taxes, or import fees depending on your country.
Pawrelia is not responsible for these charges, and they are the buyer’s responsibility.
Tracking Your Order
Once your order is shipped, you’ll receive a tracking number via email. You can use this to monitor your shipment’s progress.
Please note that tracking updates might take 2-5 days to appear.
Lost or Delayed Shipments
If your order is delayed or lost, please contact us at pawreliashop@gmail.com with your order number. We will assist you in resolving the issue as quickly as possible.
Contact Us
If you have any questions or concerns about shipping, feel free to reach out to us at contact@pawrelia.store or via our Contact Us page.